1		For once, you do know what’s coming next It seems that, in the airline industry, no one quite knows what’s coming next. If it’s not an economic downturn, it’s a staff uprising. If it’s not a big chill it’s a volcano. In such uncertain times, you need a supplier you can count on come what may...
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2		It’s a pleasure that you’re here It’s a pleasure for me to be here today – and also a pleasure for me that you’re here. I’ve heard that a number of teams in the industry are prone to taking a few days off.
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3		Small details have big implications – just ask Unite... When it comes to business processes, small details have big implications. Remember when the RMT's strike action was successfully challenged because their list of employees eligible to vote was out of date...? Today, I want to talk to you about a product / service that will underpin your accuracy and quality – and avoid leaving you with egg on your face.
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4		Things are looking up – particularly for you Indications are that things are picking up for the commercial aviation industry. From this positive starting point, I’d like to talk to you about a product / service that will see an even bigger upturn in your particular fortunes...
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5		You need us to perform Everybody's doing it tougher these days, and job cuts by airlines have been well publicised in recent years. So, we know you need more from your suppliers than ever before...
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